After Warranty Service

After-sales service rules
1. The customer agrees that his/her personal data will be processed in the company's information system
CODEWARE, s.r.o. within the meaning of Act No. 101/2000 Coll.

2. The service centre is not responsible for the data stored in the repaired device.

3. The customer agrees to extend the expected repair date in case of lack of spare parts.

4. The customer will be charged for fault diagnosis in all cases of repairs In case of unprofitable repairs or unrepairable equipment, the customer will not be charged for diagnostics only if the customer obtains from CODEWARE, s.r.o. purchases a new device, i.e. a replacement for this device.
The price of diagnostics is determined by the current price list of works.

5. If the defect reported by the customer was caused by pollutionm internal parts of the equipment, the cost of cleaning shall be borne by the customer.

7. The devices that have been repaired are equipped with the latest version of SW/FW. The features of the SW/FW may not always be the same as those of the previous SW/FW (e.g. access to certain functions, change of user menu, etc.).

8. The customer is obliged to check the external condition of the device immediately after the repair, subsequent claims will not be taken into account.

9. The work performed is guaranteed for 3 months from the moment of acceptance by the customer within the meaning of §654 of the Civil Code.

10. The service department is always obliged to follow the technological repair procedure prescribed by the manufacturer.

11. In case of personal failure to collect the repaired equipment at the service department of CODEWARE, s.r.o. and requesting that the equipment be sent to the customer's address (by a transport company), the customer will be invoiced for the costs associated with this transport.

12. By sending or delivering the goods to the service department, the customer agrees to these service conditions.

13. The current version of the Terms of Service is available at www.codeware.cz.