Warranty conditions

Liability for defects in the goods sold (warranty)

The seller is responsible for the characteristics of the equipment described in the user manual, provided that it is installed and used according to the instructions in the user manual. The Seller warrants the Buyer for the length of the warranty period specified in the Delivery Note.

The Seller warrants the goods delivered to the Buyer within the scope of the provisions of the Business Co-operation Act and the Civil Code.

1. Warranty period (time limit for exercising rights arising from defective performance)

The delivered products are guaranteed for the duration specified in the Delivery Note.

For software, batteries, cutters, peelers and pressure rollers for printers, labelling pliers, plastic covers, connectors and cables are warranted for 6 months from the date of sale, even if included in the equipment.

Printer printheads are warranted only if they are used permanently for thermal transfer printing (printing through dye ribbon) for a period of 6 months from the date of sale or for 25 400 m (1 000 000 inches) of printed media.

The guarantee period starts on the date of handover to the customer or to the agreed carrier. The warranty period shall be interrupted upon receipt of the goods for claim and shall continue upon delivery of the repaired goods. In the event that the buyer does not take delivery of the repaired goods, the warranty period shall continue on the date on which the seller has invited the buyer to take delivery of the goods.

2. The delivery (warranty) note

The delivery note also serves as a warranty card and indicates the duration of the warranty of the goods.

The Buyer is obliged to present the Seller with a valid delivery note when making a claim. If the Buyer fails to present the delivery note, the Seller will not accept the claim.

3. Method of handling warranty service/complaints

The Buyer shall file a claim at the Seller's service point. In order to make a claim, the Buyer shall submit:

• proof of purchase of the goods on which the warranty is claimed
• the delivery (warranty) note
• the complete goods including the original packaging and all accessories
• records of all previous servicing if the goods have been serviced (claimed) more than once

The cost of transporting the serviced/reported goods to the service department is borne by the buyer. The cost of transporting the goods from the service department to the buyer's address is borne by the seller.

If it is proven that the service/complaint was unjustified, the buyer shall bear all costs associated with its settlement. If the Buyer requests warranty service/complaint at the place of installation, the Seller shall pay forthe travel costs at the rate set out in the Seller's current price list. In the event that the service/repair is not recognised as a warranty claim, the Buyer shall pay the Seller's travel costs together with the cost ofthe full amount of the Seller's current price list.

The Seller shall be entitled to assess whether the claimed defect in the Product is not covered by any of the specified exceptions to the warranty pursuant to Article 4 of these Warranty Conditions. If the claimed defect in the product is covered by such an exception to the warranty, the Buyer shall bear the cost of remedying the defect. In extremely disputed cases, the Seller shall submit the claimed defect directly to the manufacturer for assessment and both parties shall respect the resulting decision of the manufacturer as final and conclusive.

In case of replacement of defective goods or parts thereof, the warranty shall not be extended.

In the event that the defect claimed by the customer was caused by pollutionm internal parts of the equipment, the cost of cleaning shall be borne by the customer. This action shall not be considered a warranty repair within the meaning of the Civil Code.

The requested change of the SW/FW version of the device cannot be considered a warranty repair within the meaning of the Civil Code.

Buyer - consumer

In accordance with the provisions of Article 2, paragraph 1, letter a) of Act No. 634/1992 Coll, on consumer protection, as amended, a consumer is a natural person who is not acting in the course of his/her business activity or in the course of his/her independent exercise of his/her profession.

If the buyer is a consumer, the seller shall decide on the complaint immediately, in complex cases within three working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect.

CODEWARE, s.r.o. shall settle the complaint, including the removal of the defect, without undue delay, but no later than 30 days from the date of the complaint. The period of 30 days may be extended after the claim has been filed by agreement with the consumer.

Buyer - entrepreneur

If the buyer is an entrepreneur, the seller undertakes to decide on the complaint within 40 days from the date of the complaint.

4. Exceptions to the warranty

The warranty provided to the buyer does not cover defects in the goods in the following cases:

• the warranty seal on the goods is broken or removed
• defects are caused by faulty operation contrary to the instructions for use
• defects are caused by mechanical damage (dropping, impact, breaking of connectors, burning of contacts, etc.)
• modifications have been made to the product claimed or even during its installation by a person other than the seller's authorised service agent
• incorrect configuration settings of the equipment
• defects are caused by transport, improper placement or storage in a humid, dusty or chemically or otherwise unsuitable environment for which the goods are not intended
• defects are caused by discharged batteries
• defects are caused by the ingress of foreign substances into the product (sand, ash, water, moisture, etc.)
• the buyer is claiming a defect in the printer or print head and is not using thermal transfer ribbons, either directly supplied or approved by the seller
• the buyer is claiming a defect in the print head of the printer in the case of direct thermal printing (this printing technology does not allow the warranty to be provided)
• the buyer has connected the goods to the electrical network in accordance with a non-compliant applicable CSN

6. Buyer's agreement to the warranty conditions

By handing over the goods and not objecting to the functionality of the goods handed over, the purchaser agrees toto the seller's warranty conditions and declares that he/she is familiar with their content.